FREQUENTLY ASKED QUESTIONS (FAQS) - MYVIETNAM-VISA.NET

We have listed most frequently asked questions regarding visa on arrival, however, if you have any further questions, feel free to contact us or post your questions on VVO Answers!. Surely you will get your right answers shortly.

Should I provide you with exact date of arrival?

No, not necessary. The arrival date is the earliest you are to arrive, you can therefore arrive later. The departure date is the last day you have, unless you get an extension.

For example: You apply for a 1-month visa and submit your arrival date as Jan 1, 2011, the visa letter will be valid from Jan 1, 2011 – Feb 1, 2011. You can arrive anytime between Jan 1 – Feb 1 but must leave the country by Feb 1, 2011.”

What are the procedures at Vietnam airport?

Upon arrival at Vietnam’s airport, expect a simple form to fill in. Please remember to bring at least 2 photos of passport regulation size (04*06cm), 25 USD for stamp fees per person (1 month single) and 15 minutes waiting time.

How long in advance should I apply for a visa?

A Vietnamese visa application can be applied from 1 day to 6 months in advance. Though it takes only 2-3 working days to get your visa approved, it is strongly advised that you apply for a visa to Vietnam from 1 – 2 weeks before your arrival date to avoid urgent fee or unwanted problems.

How much does it cost?

It depends on type and length of a visa you are applying for. In general, There are two fees you are required to get paid: Stamping fee (pay directly at Vietnam airport) + Our service fee for getting you an approval letter (shall be paid in advance). Our detailed fee schedule can be found here.

What is stamping fee and how much it is?

Stamping fee (as seen on our price list) is the fee that you are required to pay by cash at Vietnam airport upon arrival.

– $25USD for 1-3 month SINGLE entry visas.
– $50USD for 1-3 month MULTIPLE entry visas.

Since No credit cards are accepted, it is advised that you carry some cash either in USD or VND.

What credit / debit cards are accepted?

We currently accept both Debit/Credit cards and PAYPAL: Visa, MasterCard, American Express, JCB and Diners Club. Please click here for payment guidelines.

My credit card number is correct, but it is not accepted. Why?

There are a few possibilities:

• The card expiration is incorrectly entered.
• You have reached your credit limit.
• There is a computer error.
• Visa Verified password / MasterSecure Code incorrectly entered.

How safe are my credit card details?

How safe are my credit card details?

For secure online payment, we use Secure Socket Layers (SSL) from Comodo Inc. At no time are your debit/credit card details transmitted unencrypted over the internet.

Is the same rate for everyone?

Yes, same fees are applied to anyone who use our service.

Want to ask something else, how?

For questions such as: List of countries can not be supportting Vietnam visa online…ect, please visit our visa information . Alternatively, you can find your answers through FAQ! or call us : +84-986-449-894  . Rather than that, you can also drop an email to sales@myvietnam-visa.net, Our Customer Support will reply within 2 hours during office hours and within 24 hours outside of office hours.

Notes: Though our working hours are from 8.00 AM to 16.00 PM, the website service is 24/7 and systematically automated, therefore you still apply for a visa even when it is midnight in Vietnam.

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